Subject: Re: LSM Joining Case Test - uvais akhlaq
From: uvais akhlaq <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Jun 2018 03:04:50 -0400

| | LSM Joining Case Test

Name | uvais akhlaq
E-mail | [email-masked]
Phone Number | (911) 8802340759
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason why i selected this blurb was because there is a correct and best information provided by the customer service executive wihout using any bad words for the client.

I would ammend few additional sentences in the above Blurb 4 :

1.
Dear Customer,

Thank You for contacting us, We will be happy to assist you in a best way we can.

2.
I hope you are fully satisfied with the resolution provided to you, We wish you have a great time at Lady Gaga

Regards
Customer Service Executive.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. A good customer service try to provide the resolution to the customer and close the call but
A Great customer service not only try to help with the query of the customer but also try to be customer freindly by acknowledgment and appreciating the customer needs.

2. A good Customer Service is helping the customer with the query for which they had called but A Great Cusomer Service try to understand the need of the customer and try that all their queries should be resolved at the same time and customer should not call again for the same query.

3. A good Customer Service is understanding the customers needs and try to resolve the query
But A Great Customer Service try to be understand the customer need by placing themself at their place and resolving the issue or query of the customer.

4. A Good customer servce always try to satisfy with the needs of the customer But A Great Customer Service not only satisfy with the customer needs but also try to provide the best solution in the best way they can using the infomation provided to them and closing the query of the customer.

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