Subject: Re: LSM Joining Case Test - eram khanam
From: eram khanam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Jun 2018 05:54:07 -0400

| | LSM Joining Case Test

Name | eram khanam
E-mail | [email-masked]
Phone Number | (91) 9999262314
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 as in that agent is also giving a option of e-ticket which is the fasted way to get the ticket, as customer is leaving early.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is the one who will understand the situation and there will be no argue and will follow according the customer service agent, and great customer is the one who will understand the situation and will proceed in a manner agent guide him.

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