Subject: Italian Language Test - Ivan Leone
From: Ivan Leone <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 21 Jun 2018 10:08:20 -0400

| | Foreign Language Screening Test

Name | Ivan Leone
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all I would apologise for the mistake. I'd ask for his address again and make sure to enter it perfectly. Then (if agreed with my manager) I'd tell the customer that I would send him a discount coupon for the next order. Finally I'd apologise again.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I love art, especially music and photography, that I actively practice. I enjoy sport, too, and travelling. I'm planning a trekking to the Base Camp on Mount Everest, through Nepal.
I graduated in Economics in Potenza, Italy. At the moment I'm in Milan looking for a job. I had already been living in Milan for 8 years, from 2002 to 2008, working as an accountant. Then I moved in London, England and started working in bar/restaurants as "barista" and assistant manager. Then I worked as Credit Controller for a company which makes high quality fresh pasta intended for the London restaurants market.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | In Inghilterra dicono: "Customer is king". Un buon servizio clienti è quello effettuato con tutta la cura dovuta, rivolta al cliente. Un eccellente servizio clienti aggiunge trasparenza, correttezza, riservatezza ed attenzione ai singoli bisogni del cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1 - Ho un'eccellente conoscenza dei prodotti e dei servizi che offro.

2 - Ho capacità comunicative efficaci.

3 - Ho pazienza ad ascoltare il cliente.

4 - Amo ciò che faccio.

5 - Ho una buona dose di sense of humor.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ho vissuto a Londra tra il 2008 ed il 2010. Una bellissima città molto ordinata ed aperta alle culture da tutto il mondo. Ho lavorato, ma ovviamente ho visitato tutto ciò che ho potuto visitare. Ho avuto anche l'occasione di fare nuovi amici da tutto il mondo; inglesi, francesi, spagnoli, cinesi, americani, colombiani, indiani, pakistani, un melting pot davvero fantastico. Usa sola nota negativa: i prezzi delle case troppo elevati.

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