Subject: Re: LSM Joining Case Test - Malabika Sarma
From: Malabika Sarma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 21 Jun 2018 06:55:00 -0400

| | LSM Joining Case Test

Name | Malabika Sarma
E-mail | [email-masked]
Phone Number | (91) 9999218835
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This blurb answers the question of the customer along with giving additional information about the Instant Download e-tickets. Complete counselling has been done on the blurb, including understanding the written cues.
Additional sentence (Courtesy question and closing statement):
"I hope this answers your questions and you have a great time at the concert!"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where the answer of the customer is addressed. Great customer service is where the customer is heard, his questions answered and his unspoken needs are also addressed. This is where an impression is left on the customer's mind about the entire experience.

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