Subject: Spanish Language Test - Adil Nehal
From: Adil Nehal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 21 Jun 2018 04:35:35 -0400

| | Foreign Language Screening Test

Name | Adil Nehal
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize for this and will tell him that by mistake there is wrong answer has been mentioned on computer. In that case if we are unable to deliver pizza within 30 minutes then we provide pizza for free and again i'll say that "I am really very sorry for the inconvenience". I will request him to understand and give us a another chance to serve him better.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Adil Nehal, I am from Bihar, currently I'm living Jamia Nagar, New Delhi. I had completed my higher secondry education in 2016 from Bihar Board, I have been studing Spanish since last 15 months, i have completed my B1 level of Spaanish and now I'm looking upon B2 level of Spanish so that i can improve my Spanish.
Now, if i talk about my family then myfathr works in Saudi Arabia for last 2 years and my mother is a housewife.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

conceptualmente, la principal diferencia entre brindar "buen" servicio al cliente y brindar "excelente" servicio al cliente es que, en el primer caso es probable que apenas conserve satisfecho a sus clientes; mientras que en el segundo no solo mantienes satisfechos sin que tambien los mantienes leales.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Yo soy un chico que es sociable.
2. Puedo hacer buen imprecion en el cliente.
3. Yo creo que puedo hacer bien en srvicio de los clientes.
4. Yo creo que Servicio de los clientes es bien para construir mi carrera.
5. A mi me gusta para conservar a los clientes.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | El año pasado yo viaje a Amritsar. Yo reserve un hotel bueno, yo viaje en 5 abril 2017. En Amritsar hay las gentes muy agradables, ellos ayudaron a nosotros para conozer la ciudad. Alli nosotros disfrutabamos mocho en la ciudad Amritsar. Yo visite a Golden Temple que es lugar de religion de Sikh, Ellos crean en Guru Nanak cual es muy agradable para todos. Yo compre unos vestidos Punjabi para mi y mi familia. En Punjab nadie son pobles, unos son ricos y unos son muy ricos, todas las gentes de Punjab son muy agradables, Yo viaje en tren. yo he hecho muchos amigos en Punjab, todos son muy sociable, Un amigo de alli me ayudo para visitar todos los lugares de Amritsar. Antes una semana yo veni a mi casa en Delhi, pero yo no quiero venir a casa porque me gusta la ciudad Amritsar pero teniaba que venir para mi vida.

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