Subject: Italian Language Test - Roua Haj kanjo
From: Roua Haj kanjo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Jun 2018 05:18:26 -0400

| | Foreign Language Screening Test

Name | Roua Haj kanjo
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I apologize first of all
Let him talk
Surely hi is right
The very important thing to leave him happy

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’m good inter personal skills
Good communication skills , fast learner, team player , hard worker i’mvery Active person , I constantly want to learn new things, I’m very ambitious, confident , you can dipende on me because i’m Reliable

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

For me not different between good customer or great customer
I only know the customer service
It must always be available , always present , calm , listen a lot
Because the customer is always
Second me non c’è differenza tra good customer o great customer
Deve essere sempre presente sempre pronto per qualsiasi domanda affronta i problemi con molto calma e la cosa importante che il cliente sempre ha ragione e deve sempre contentare sempre e sempre il cliente

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Mi piace risolvere i problemi ai clienti
Mi disfatta questa cosa
Mi sento felice quando riesco ad aiutare i clienti

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Sono stata in molto città al mondo
Una in qui mi ha piaciuta tanto
Era Zanzibar
Il l mare era stupendo mi sono stupita con l’alta marea  e bassa marea le seconde cosa la natura era un spettacolo e la cosa rimasta davvero nel mia testa come scoprano i medicinali dal radici dai alberi
Comunque ho parlato poco su questa cita ma vale molto di più

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