Subject: Re: LSM Joining Case Test - Achala Sharma
From: Achala Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Jun 2018 03:00:12 -0400

| | LSM Joining Case Test

Name | Achala Sharma
E-mail | [email-masked]
Phone Number | (+91) 9999286665
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This option servers the customer the best as customers are the utmost priority. Blurb 4 has all the information any customer would need and as he is travelling, this would be helpful for him to track the delivery and make arrangements to get the delivery at the right place.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing all the information and service customer is looking for.
Great customer service is being pro-active and prompt. While providing the information customer is looking for, agent should check other related details and extend further help. Should update customer of current services. Customer will not have to contact again and would be served in one go with satisfaction.

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