Subject: Re: LSM Joining Case Test - karan sah
From: karan sah <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Jun 2018 02:38:31 -0400

| | LSM Joining Case Test

Name | karan sah
E-mail | [email-masked]
Phone Number | (91) 8505988549
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Firstly we have to follow a FCR means first chat or cal resolution which means we are providing a proper solution to the user in the first interface. As we the here for the customer service so our  basic work is provide the resolution to the customer according to their query in polite manner. As here in this case the customer is saying that he haven't received the tickets of the upcoming  event , so as a customer representative our first role is to know the query what actually the guest or the customer is saying and after that we have to find the stuck of service and his issue which he is facing and after that we will provide the resolution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the good customer service means we are simply providing the solution in the scripted method on the other hand great customer service means we are providing the the resolution in the proper manner and we are talking with the customer in professional manner and in the given time period and given (TAT).  If we follow the FCR and some quality rules these are also some good values  of a great customer service provider.

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