Subject: Re: LSM Joining Case Test - Varun Saxena
From: Varun Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Jun 2018 01:21:22 -0400

| | LSM Joining Case Test

Name | Varun Saxena
E-mail | [email-masked]
Phone Number | (91) 8383925832
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer has requested for delivery of tickets to her hotel where he/she will be staying.
Blurb 4 clearly mentions that we would need the new address- maybe a hotel or some other address where customer will be staying.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is delivering the service experience as per the set guidelines and defined protocols. Customer comes to us with a query/complaint and we resolve the same as per the information available.
Great Customer Service is providing a "WOW" feeling to your customers. Customer Delight is another term that can be used in context of Great Customer Service.
Here, we ensure that along with providing the resolution of customer query there should be some proactive suggestion/advice to make the customer experience a wonderful one.

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