Subject: Re: LSM Joining Case Test - Rohit Asthana
From: Rohit Asthana <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 19 Jun 2018 07:58:48 -0400

| | LSM Joining Case Test

Name | Rohit Asthana
E-mail | [email-masked]
Phone Number | (91) 9794410745
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the customer requirement ticket should be deliver at his hotel premises.Hence, keeping in mind  customer service and customer satisfaction 4th option is completely correct. Whereas customer can also change his delivery address & track the ticket status also.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1- Good customer service - we have to provide best possible resolution within TAT keeping in mind exact customers requirement, if customer facing any issue with our services then it should be prioritise and take best possible action to avoid any repeated inconvenience caused to customer.

2- Great customer service - As a customer service  provider we have to always note that the resolution should be addressed with taking best possible extra effort keeping in mind customer future & relevant need. Also have to provide best running offers provocatively to the customers.

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