Subject: Spanish Language Test - Gobind Chandani
From: Gobind Chandani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 19 Jun 2018 05:06:18 -0400

| | Foreign Language Screening Test

Name | Gobind Chandani
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would probably prefer the excuse that &quot;the guy we sent to deliver pizza to you was new to city and he found the address little complicated, and unfortunately didn&#039;t have his cell phone with him.. He returned to the store.. We sent another guy and he&#039;s reaching very soon.. We are really sorry for the inconvenience.&quot;

Cause i think excusing about traffic jam and such things will look fishy  to the customer.. If he still wanting his Pizza free I&#039;ll tell him they&#039;ll charge from the delivery guy&#039;s salary..

Guess the customer will still ask his Pizza and will pay..

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Im a male 30
An Indian
Did my graduation in Bsc in 2007
Have been working at different places since i was 15
Worked at a share broker called asit c mehta in ajmer from 2007 to 2009
Worked in aruba (an island near the Caribbean) as a manager in departmental store
Worked in a jewelry store for a couple of months in aruba
Running my own footwear shop in ajmer for now and also helping my dad in his work

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un buen servicio al cliente es aquel en que te tratan de ayudar con toda su fuerza.. Pero un  GRAN servicio de cliente te da todo su attention, te valoran,te dan el sentimiento de ser un cliente importante.. Y trabajan duro para que estés satisfecho..

Eso es todo.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Yo creo que hay nadie mas que merezca este trabajo más que yo.. Porque yo amo hablar español, me gusta ayudar cliente y darlos un servios tremendo.. Yo se el cultura latina y se sus hechos y cosas.. Como hablan, que gustan, que no gustan.. Y haciendo ese trabajo yo voy a estar contento porque hablo mi idioma preferida y ayudar los latinos siempre sera un placer.. Y todos estarán acuerdo con la verdad que cuando un perdona gusta su trabajo el hace su mejor y da su 100 por ciento... Creo que yo en verdad naci por hablar y saber más del la cultura latina

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Yo he visitado una cuidad en India que se llaman mount abu.. Estaba allí con Mi. Novia para unas días.. Era una lugar maravillosa.. Tenía una gran lago allí que se llaman nakki jheel.. Es tan hermosa y natural.. La lugar tiene paz y buenas vibraciones.. Lugares como sunset point, y aventuras de allí me han llamando la attention me enamore de ese lugar.. Cosas de comer eran de rajasthan.. Una comida que se llaman dhal bhati es algo super  delicioso en el. Mundo.. Las gentes de allá son muy amable y ayudan mucho.. Esa cuidad es un paraíso en la tierra.. Me siente como estar en una familia cuando este allí en mount abu.. Me pase super bien..
ver el naturaleza y desfrutar con todo el corazón.. Cuando uno estaré en mount abu.. Me recomiendo todos mi amigos y familia para que visiten ese paraíso.. Gracias

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