Subject: Re: LSM Joining Case Test - SUMIT ANEJA
From: SUMIT ANEJA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 19 Jun 2018 03:22:37 -0400

| | LSM Joining Case Test

Name | SUMIT ANEJA
E-mail | [email-masked]
Phone Number | (91) 9990496407
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb 2 for the above case.
In blurb 2, it is mentioned that the client can download e-tickets, they will be available to print almost immediately.

Also, he can track the status of his order under the Purchases section.

By tracking the status he will be able to know when he is going to receive the tickets. He wil not have to follow up with any body again & again.

He just has to ensure that he provides the correct delivery address & phone number so that if somebody wants to reach him, then he can do so easily.

By this online facility, the company ensures the safe, secure and guaranteed customer service, which is very much essential in this competitive world to survive.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is huge difference between the two:-

- Good customer service means that basic needs of customer is fulfilled, but great customer service will make the customer more delightful of the services.

- Good customer service can be provided by any of the service provider. But if you want a long-term relationship with that customer, then you have to focus on providing great customer service in your business.

- For any business survival, you must need to provide great customer service because it is the customer who can use word of mouth for promoting your great services to others.

- Great customer service involves that - customer representative not only fulfill your basic needs, but also provides you great after sales services. He follows up with the customer whether he is happy with the services provided or also look for any suggestions if customer wants to share.

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