Subject: Re: LSM Joining Case Test - Kalyanjee Anandjee
From: Kalyanjee Anandjee <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Jun 2018 05:16:17 -0400

| | LSM Joining Case Test

Name | Kalyanjee Anandjee
E-mail | [email-masked]
Phone Number | (91) 9990949803
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the right answer, because it gives an option to customer to update hisher address. and the  way information was provided to customer is quite professional

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when someone is their to solve their problem like a machine, wherein the great customer service always towards customer delight.

Great customer service when you put your self in customer shoes and empathies with the customer. Always showing sympathy towards customer, irritate to the customer who is trying to realize you the real situation of the problem and your are repeating the same words.

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