Subject: German Language Test - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Jun 2018 04:50:20 -0400

| | Foreign Language Screening Test

Name | Shubham Gupta
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I would apologise the customer for the delay caused, which is deeply regretted. Then i would approach the customer asking the order details. I would make sure that the mistake being done would get correct soon. Then I would give the best priority to that order and inform everyone to give special attention and  make it done as soon as possible. As a bitter Experience, i would learn from it and never make that mistake again.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello There
My name is Shubham Gupta.
I am 20 Years old.
I am born in Delhi and still live in Delhi.
I have completed my Intermediate ( 10+2 )
Then I pursued for the German Language course as it has amazing benefits. For example Germany is providing Free Education to International Students and It gives you the good job chances in India as well which gives you edge over others as an extra qualification.
I have learnt German Language till C1, which is the fifth level of it.
I have been certified with B1 Goethe Certificate which Proves that i am proficient enough to read, write, listen and speak.
Travelling is one of my Hobbies that's one more reason to study the German Language.
Now, I'm looking forward to employ my knowledge and work for growing Companies.
Thank You.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Ich denke dass, das Unterschieden zwichen ausgezeichnete Kunden Service und gute Kunden Service ist, dass eine ausgezeichnete Service horen zu Ihre Kuden und geben Sie voll Support zur Losungen.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich mochte aussern dass,
Ich kann sehr gut Deutsch sprechen.
Ich kann vollig Deutsch verstehen.
Ich interessiere mich fur diese Job, weil ich mochte eine gute Erfahrung sammeln.
Ich kann auch verschiedene lang texte einfach lesen.
Ich kann sehr gut auf Telefon antworten und ich habe keine Angst.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Einmal habe ich Bengaluru besucht. Dort habe ich fur eine Reise gegehen. Ich habe zu viel gut uber Bengaluru gehort deshalb habe ich Bengaluru besucht. Meine erste Erfahrung war wunderbar. Das Wetter war so toll und angenehm. Das Wetter spielte eine wichtige Rolle zur meine Glucklichkeit. Dann ich habe verschiedene Orte besucht und habe ich wunderbare Erfahrung gesammelt. Die schonheit der Stadt ist undenkbar, alles ist seht gut ordunung. Ich habe sehr viele Leute Menschen, die sehr Hilfvoll war. Das Essen war so lecker und gesund. Die Natur Reise war auch eine tolle Erfahrung, wo ich sehr gut Zeit spenden. Das Lebenkost ist auch nicht so teuer un man kann mit ruhe leben. Alle Leute sind sehr nett und habe erwarmlichkeit. Sie geniessen das Leben vollig. I have sehr viel gelernt von dieser Reise. Ich freue mich uber die Reise, dass ich hatte.

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