Subject: Re: LSM Joining Case Test - Rakesh kumar
From: Rakesh kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Jun 2018 04:22:13 -0400

| | LSM Joining Case Test

Name | Rakesh kumar
E-mail | [email-masked]
Phone Number | (91) 9560633667
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per my understanding, first one is the correct answer. In that the CSR has answered in such a manner that the concerned customer will understand the reason delay in delivery of tickets. CSR has explained the entire situation to the customer and also checked the address once again to avoid any delay in future. CSR has also guide the customer, how to track the delivery after shipped.As per my understanding this the perfect answer and perfect manner to handle these kinds of customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is a integral part of the company and customer service representatives are the life blood of any company.They are the face of the company. CSR always work as per the customer's concern. Good customer service - When CSR provide the straight answer or point to point answer to the customer's concern. Great customer service- when CSR understand the customer's concern and react accordingly and giving the extra mile to the customer. When   customer start passing the positive feedback about the company, it means customer has got great customer service.For every company there are two things very important, Product and Service. Product is related to sale and service is related to the customer retention. Customer retention is always depend on the great customer service.

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