Subject: Re: LSM Joining Case Test - RAJESH KUMAR
From: RAJESH KUMAR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Jun 2018 02:13:14 -0400

| | LSM Joining Case Test

Name | RAJESH KUMAR
E-mail | [email-masked]
Phone Number | (91) 8076045103
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This is the best option since the associate has provided all the information with proper steps. We dont need to tell customer that this is a common practice and others do this as well. We should only inform customers what needs to be told without highlighting their mistakes and rest.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing customer the information he/she requires is a Good Customer Service. However, understanding the unsaid requirements and providing additional information to the customer which may help the customer in future is Great Customer Service

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