Subject: Re: LSM Joining Case Test - Abhishek A
From: Abhishek A <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 16 Jun 2018 05:57:17 -0400

| | LSM Joining Case Test

Name | Abhishek  A
E-mail | [email-masked]
Phone Number | (91) 9718589882
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer is in urgency for getting the tickets for the event. And is stating that he will be moving towards the event place in 2 days.

So the tickets need to be delivered to the place where he will be available only.

Since he has already asked that if the tickets could be delivered at the hotel, in Blurb 4 we are mentioning the complete details such as how to get the tickets delivered to a hotel where customer is staying (even the link for updating the address is also mentioned).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Every customer is innocent and just wants the value for the money he/she has invested.

If we are providing just a simple service such as giving a reply for only what customer is asking and expecting and convincing the customer to give us a thumbs up, that is only a good customer service.

However if in case we are giving an extra ordinary customer service, which may include proper paragraphing of resolutions, layman language conversations so that customer could grab the resolution at the first time itself and if we give the proper links and navigations which makes customer to resolve his queries instantly.   That makes customer to feel extremely good and is a way of great customer service.

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