Subject: Re: LSM Joining Case Test - Ashish Ticku
From: Ashish Ticku <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 16 Jun 2018 03:59:25 -0400

| | LSM Joining Case Test

Name | Ashish Ticku
E-mail | [email-masked]
Phone Number | (91``) 8377094384
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | as customer already booked a ticket and just because he is travelling and wanted a favour to deliver the ticket at hotel. Wehave to confirm address and also give him the additional information through which he can track the tickets. also guide him to just inform the hotel that he is expecting a ticket so that it wont be misplaced. A complete customer service with additional information provided.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is all about providing first time solution to customer so that he dont have to go here and there. Good customer service is only giving a solution of a query to customer, however Great customer service is making customer feel that he is at right place and providing the solution on time also giving additional information for future

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