Subject: German Language Test - kavita arya
From: kavita arya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 16 Jun 2018 03:12:01 -0400

| | Foreign Language Screening Test

Name | kavita arya
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation i would explain the Customer about the delay,that i have made as mistake and entered an Incorrect Adresse that is why he has not received his order on time and apologize for the mistake. i would try to make my Customer Satisfied with my efforts and honesty. i would tell him that it is our mistake that you have not get order on time and i would compensate it with a little gift of chocolate from my side. when i get totally satisfied that my Customer has no issue yet then i feel that i have done my work properly with honesty.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | my Name is kavita ,I m from uttrakhand, I m married. My hubby is working with Propshop as Sales Manager. as per concern about qualification I am a B.A graduate, I have learnt German for 3 Years. i did Certificate in German from d.u.i have done Diploma and Advance Diploma in German from D.U. i have basic knowledge of computers. I have 3 Years 8 months Experience,right now I m working with concentrix daksh India service Pvt ltd , i have 9 months experience as a German Trainer. my hobby is to play cricket and listen to music.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Eine Gute Kundendiest ist ,wenn wir jeden kunden wie einen Freund behandle  und die allle Fragen des kundes Beantworten. aber eine Great Kundendiest ist ,wenn wir die Aufwand unseres Kundes reduzeiren und unsere kunde mit unsere Loesung Zufrieden sind.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe Geduld.

Ich gebe mein 100 % fuer kundes Anliege zu beantworten.

Die Zufriedenheit des kundes ist fuer mich wichtig.

Ich reduziere die Aufwand des Kundes.

Ich glaube an mich mit Positive Meinung.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich heisse kavita, i komme aus uttrakhand. ich bin Verheiratet. Mein Mann ist ein dienstmann ,er arbeitet mit Propshop als Sales Manager. ich wohne in Noida mit meiner Familie.meine hobbeis sind kricket zu spielen uns musik zu hoeren. i habe meine B.A von delhi Universitaet gemacht. ich habe deutsch fuer drei Jahre gelernt, zuerst machte ich meine deutsch Cerfitikate von delhi Universitaet,dann habe ich mein Deutsch Diplom gemacht und dann habe ich mein deutsch Advance diplom von delhi Universitaet abgeschlossen. ich habe auch Basic Computer kurz gelernt, ich habe 3 jahre 8 monate Erfahrung . frueher war ich mit Fluentia Academy of Foreigen Language als Deutsche Lehrerrin gearbeitet,jetzt arbeite ich mit concentrix als kunden dienst. das ist alles ueber mich.

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