Subject: Spanish Language Test - Gulshan Kumar
From: Gulshan Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Jun 2018 12:12:34 -0400

| | Foreign Language Screening Test

Name | Gulshan Kumar
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I'm extremely sorry for the inconvenience caused to you sir your order is already dispatched and is on it's way. You will be receiving your order anytime within 5-10 minutes. I have put a little mistake in your address, so I'm so sorry sir. I have already called the delivery boy asap and fetch him with modified details and further advice him to communicate with you over phone regarding your exact location.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm Gulshan Kumar from Bihar. I have 24 years old.
I had completed graduation from A/C hons. From Magadh University in 2015, and also completed diploma in Spanish language from Magadh University in 2018, and I have an extra qualification of Computer application which is ADCA. I have also two years experience in travel agency.

I like to play volleyball and to watch Spanish movie
My aim is to be good translator of Spanish language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Cuándo un persona proporcionar un servicio forma rápido y perfectamente a los clientes y clientes también satisfacer plenamente su sévioso que se llama un gran servicio al cliente y el otro lado un persona proporcionar un servicio perfectamente, pero después de algunos tiempos que se llama un buen servicio al cliente.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Lo que me hace un candidato ideal para un servicio al cliente de trabajo es mi sinceridad y compromiso para entregar la excelencia. Esto me enseñó muy crucial realización ... que cada servicio es reflejo de una empresa de la visión y misión. Mi pasión siempre está para entregar un inflexible servicio al cliente, mientras que pegue a la compañía corporativa principios. Yo siempre que sea mi meta para personalizar mi interacción con los clientes para mantener y crear nuevas relaciones.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Bodhgaya es una ciudad muy pequeña y famosa de la India. Es que es la tierra de iluminación de dioz Budha. que está en el distrito de Gaya y tambien esta situada en la orilla del río Niranjana. El dioz Budha recibió la iluminación debajo del árbole de Piple en Bodhgaya. Hay un principal temblo de dioz Budha aqui, que se llama el templo de Mahabodhi y Ademas hay muchos templos de dioz Budha en Bodhgaya, unos son muy grandes y unos son muy pequeña como, el templo de chino, el templo de thai, el templo de japones y hay un gran estatua aproximadamente ochenta (80)fit de dioz Budha, que es muy famoso en Bodhgaya. En los meses de Deciembre, enero , febrero y marzo, Hay muchas turistas extranjeras vienen aqui para visitar.
Ademas hay una Universidad en Bodhgaya que se llama Magadh. Esta es la Universidad más grande de Bihar.
Eso es.

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