Subject: Re: LSM Joining Case Test - Anpay Dwivedi
From: Anpay Dwivedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Jun 2018 07:28:19 -0400

| | LSM Joining Case Test

Name | Anpay Dwivedi
E-mail | [email-masked]
Phone Number | (91) 9212393507
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because in Blurb number 2 we have provided the option of e-ticket which can be printed any where. As the customer will be in Hotel so He/She can print it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If all the stated needs are answered that is good customer service. Where in Great customer service, customer will receive answer of there unstated need as well which will help in FCR and avoiding repeat contact.

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