Subject: German Language Test - GURSIMRAN KAUR
From: GURSIMRAN KAUR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Jun 2018 06:15:21 -0400

| | Foreign Language Screening Test

Name | GURSIMRAN KAUR
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all i will accept my mistake instead of arguing after that i will apologise for my mistake very politely then i will ask the customer if he/she is still interested in placing the order that's how i will show that our first preference is customer's preference. When the customer would be still interested in placing the order i will enter the correct address and will confirm that twice and i will thank the customer for the understanding.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am an Indian girl born and brought up in the capital of India , Delhi. I have done my schooling from a private school situated in east Delhi , i have given exams of Central Board Of Secondary Education . After completing school , i have taken admission in Delhi University for B.Com prog. and at the very same time , i have taken admission in Max Mueller Bhavan . Right now i am persuing C1 level and given last month my second year exams. Now i am looking forward for a new beginning with a Job suiting my profile .Thank you!
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | In der heutigen Welt , der kunde ist der Koenig . Die Zufriedenheit der Kunden ist am wichtigsten , wenn wir ueber Kundendienst sprechen . Gute Kundendienst bedeutet ,dass der Kunde ist zufrieden aber die Kundendienst ist toll , wenn die Kunden wieder zu uns kommen .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Zuerst , ich glaube , ich habe gute Kommunikationfaehigkeiten .
2. Zweitens, ich bin einen guten Zuhoerer .
3.Drittens, ich kann die Prpbleme gut solvieren .
4.Viertens , ich kann in schwierige Situationen ruhig bleiben .
5. Fuenfte , ich kann mit Leuten gut umgehen .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ich bin bis jetzt in einigen Indien Stadten gereist. Meine lieblingstadt ist eigentlich Punjab uber die ich gerne sprechen will. Punjab hat viele Sehenswurdigkeiten zu sehen . Was besonders toll ist eigentlich das typiches punjabi Essen , das man auf jeder Straze in Punjab finden kann. Punjab ist hauptsachlich fur ,,Golden Temple'' beruhmt. Punjab ist der touristlieblingsort . Wenn man zu Indien kommt , es ist unbedingt wichtig Punjab zu besuchen ohne das kann man uber die Indischekultur vieles nicht verstehen . Punjab ist ein grozer teil der kultur des Indiens. Am ende wurde ich sagen , besuchen Sie doch einmal Punjab , wenn Sie tolle Lieder horen will , wenn Sie mit Punjabi Leute tanzen will und viel spass haben will.
Danke!

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