Subject: Re: LSM Joining Case Test - Dhairya Gautam
From: Dhairya Gautam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Jun 2018 04:54:54 -0400

| | LSM Joining Case Test

Name | Dhairya Gautam
E-mail | [email-masked]
Phone Number | (91) 7426855577
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me blurb 4 is perfect:

As customer clearly mentioned to provide ticket at his hotel, In 4th blurb we have provided the link to update new address. In this scenario customer will be satisfied because we have provided the link via email to update new address and the contact person as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services:
In this we provide resolution to our customer will be normal in which there are chances customer may satisfy or not.

For Example:customer contacted us with the query and we provide resolution over the call/chat but email support is not provided in this scenario there are 50 % chances customer may not satisfied.

Great customer service:
In this we provide resolution a perfect and detailed resolution.
For example:customer has contacted us through live channel like chat and call.In which we will provide proper resolution through call/chat and after completion of call/chat we can deliver the mail with same resolution because in case If the customer did not get the resolution at the same time at least customer can go through the email and get the resolution step by step as per the guideline.

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