Subject: Italian Language Test - Thomas Walter Valgiusti
From: Thomas Walter Valgiusti <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Jun 2018 04:34:39 -0400

| | Foreign Language Screening Test

Name | Thomas Walter Valgiusti
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I say that I am sorry and that I made an error typing the address. Then, I tell him that he will have his pizza straight away and a coke for free.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I come from an international family, I traveled the world and I am now graduating from the university. I studied law but my true passion is business. I’m the last year I have been working to many projects and now I am looking to exchanges to come to India.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Una persona che risponde al telefono e nonostante tu sia nervoso e adirato, lui resta calmo e gentilmente ti tranquillizza risolvendo la situazione nel più breve tempo possibile. Questo distingue un buon costumer service da un grande costumer service.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sono molto interessato al lavoro perché sto sviluppando il mio e-commerce, quindi per me sarebbe una grande opportunità per imparare. In più, sono un grande lavoratore, la mia filosofia consiste in un miglioramento continuo e se nella giusta posizione ho la capicità di prendere proporre soluzioni importanti per la crescita del business.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Sono stato i i continenti tranne l’Asia e il sud America. Il più recente viaggio è stato con mio padre in America, abbiamo girato l’america In Moto. Un altro viaggio molto bello è stato in Islanda con la mia ragazza, una terra stupenda con dei panorami indimenticabili.

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