Subject: Spanish Language Test - shaila chaswal
From: shaila chaswal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Jun 2018 09:03:01 -0400

| | Foreign Language Screening Test

Name | shaila chaswal
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would sincerely apologize and request the customer to bear with me  and simultaneously put call on conference with the pizza delivery boy  updating him with correct address enabling him to reach soon
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done my Bachelors and Masters in Spanish Arts and MBA in marketing .My total work experience is 9 yrs in Spanish language ,operations ,customer services for both Spain and Latin America .I am 39 yrs of age and am keen to work in Delhi/Ncr
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | when one can delight the customer then it is called as great customer service
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I have the Best Skills for the Job opening i.e. English & Spanish language , additionally my communication skills are excellent and i possess global exposure for both Spain and Latin American regions .I am a flexible and versatile candidate who has been directly communicating with the clients and handling key accounts .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I have travelled  to Pune during month of June ,Pune is very famous for It's weather as well monsoons .There are several small hill stations like Mahabaleshwar and Places to see very near to Pune , the city is very expensive compared to delhi and cost of living is very high .The city has pubs and famous Osho Ashram ,Dagru seth Temple ,lonavala and is surrounded by hills .It is a small city and has been merged with adjoining villages which makes it very huge .Trekking is common hobby of people residing in pune .The city is cosmopolitan with diverse cultures although Maharashtrian culture is very Predominant in the city as it is in Maharashtra state  .It is a wonderful place to live

| |