Subject: Spanish Language Test - Anmol Gupta
From: Anmol Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Jun 2018 05:03:46 -0400

| | Foreign Language Screening Test

Name | Anmol Gupta
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all i will accept my mistake that it was a huge misunderstanding by my side,then i will by my manager's concern offer him/her some kind of offer that is only available for certain customers at the time of customer grievence.If the customer is still not convinced i will offer him/her free pizza according to the t&c of the Pizza Hut that after 30 minutes pizza is free.And will also offer him 50% discount on his next order.And i will also be happily ready for any deductions made in my salary as it was my fault after all.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello name is Anmol Gupta,I am 22 years old,my hometown is Lucknow(capital City of Uttar Pradesh),I have persuied my school education from  nursery to class 12th fromChrist Church College,Lucknow ICSE board.I have done my graduation in Bachelor of Comerce from University Of Lucknow 2016-17.I have all done certificate and Diploma in spanish from EFLU,Lucknow camous and advance diploma from Delhi College of Arts and Comerce,Delhi University 2017-18.
My hobbies are singing,dancing,playimg and watching cricket.In my free time i love to sleep,or go out with my friends.
Coming to my professional life it has not yet started i am still a fresher.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

yo pienso que la differencia entre bien y mejor servicio de cliente es
en bien servicios los cliente nos damos un servicios muy bien pero en mejor servicios de cliente nos damos los servicios muy altos a la extente que los clientes estan muy satisfacionado y dan muy bien commentos en relacion de servicios pero en bien servicios los clientes comentan pero algo bajo de que ellos hacen en mejor serivicos

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

porque  soy muy amable y simpatico
porque puedo trabajar debajo de muy pressurado
porque me gusta charlar el skype y otros programes digtales
porque me gusta conveso y quedo con nuevos personajes
porque yo soy nuevo y por eso la empressa puede darme algo bajo candidatos de los personajes con experencia

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

yo visite` Lucknow hace dos a~nos fue una viaja increible , Lucknow tambien se llama el ciudad de nawabs es una capital de Uttar Pradesh,cuando yo visite la clima era muy bien porque estaba la estacion de invierno y la temperatura estaba entre 10-15 degree.
Alli la gente estaban muy bien,amable y simpatico.Alli muy monumentos historiales por ejemplo Bada Imambara tambien se llama Bhool Bhulaiya que habia contruido por El Nawab de Lucknow en el siglo 17 ,Chota Imambara tambien habia construido por los nawabs,Residency que habia constriudo por los britanicos cuanda habia pasado el guerra deel independencia ,alli un comida muy famosos en todo el mundo que se llama tundey kabab que esta comida especial de lucknow.

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