Subject: Re: LSM Joining Case Test - Swati Mohleji
From: Swati Mohleji <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Jun 2018 03:30:14 -0400

| | LSM Joining Case Test

Name | Swati Mohleji
E-mail | [email-masked]
Phone Number | (91) 9971775675
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason to choose Blurb 2 is that it defines the exact timeline as to when the customer will receive tickets for the event. Also, it suggested that customer should download e-tickets and so, he does not have to wait for the tickets to be delivered to his address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, great customer service involves providing customer with an excellent buying experience and also building a rapport with them so that they purchase the particular product again. The staff has to solve customer queries within the timeline and also suggest them regarding product recommendations.

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