Subject: Spanish Language Test - Ingrid Hernandez
From: Ingrid Hernandez <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Jun 2018 08:41:27 -0400

| | Foreign Language Screening Test

Name | Ingrid Hernandez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Mainly I would apologize, and I would comment that it was my mistake. for that reason I would send him new order and refunding his one. Assuming myself, the consequences of the new order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a patient person with the capacity to work under pressure, orderly, responsible and committed.I am a human rights lawyer. I studied at the Bolivarian University of Venezuela, I completed a Master in Interpersonal Relations. At a professional level, I started my work experience from a very young age working as a team support in several companies. My relevant experiences are as Attorney Procurator of the Ministry of Labor in Venezuela and as Customer Service Manager in a company in the field of construction.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente es aquel dónde el soporte atiende de buena manera, con respeto, paciencia y tolerancia; tratando de comprender al cliente y ayudarlo en lo más posible a resolver su inquietud. En cambio un mal servicio es aquel dónde el soporte no tiene paciencia y no comprende al cliente en su inquietud, descortés y con poca tolerancia al cliente y a su inquietud.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Mi experiencia previa en servicio de atención al cliente.
Mi capacidad de trabajar en equipo.
Tengo paciencia y tolerancia y me gusta trabajar en la mediación y resolución de conflictos.
Poseo un máster en relaciones interpersonales, lo cual me facilita la interacción con clientes.
Puedo hablar Inglés/ Español.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Hace un año, llegue a India, vivo aquí desde entonces. Una de las ciudades que más me ha encantado ha sido Jaipur.
Su historia, sus museos, lugares turísticos, y tradición hacen de Jaipur una ciudad muy interesante. Me ha llamado mucho la atención los fuertes como Amer Fort, y el lago Jal Mahal, Pink city entre otros. Me ha gustado mucho porque es una ciudad muy tradicional y tranquila. Sus habitantes son muy carismáticos y hospitalarios. Sinceramente Jaipur es una ciudad encantadora.

| |