Subject: Re: LSM Joining Case Test - Surabhi Hazra
From: Surabhi Hazra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Jun 2018 01:43:54 -0400

| | LSM Joining Case Test

Name | Surabhi Hazra
E-mail | [email-masked]
Phone Number | (+91) 6396918198
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected Blurb 4 as the email states that the customer wants the tickets to be delivered to the hotel where he will be staying. Blurb 4 has the link through which he can easily change the delivery address and receive the tickets there easily.

In addition to this I would request customer to mention his contact number as well as the hotel's contact number. i would also ask him to feel free to contact me in case any further help is required.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when the customers are satisfied with the service. It aims for an average satisfaction of customers.

Great customer service is when the customers are satisfied as well as happy with the service. They recommend other people to use the services they received. Above all a great customer service should be Safe , secured and guaranteed.

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