Subject: Spanish Language Test - Gulabsha 004
From: Gulabsha 004 <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Jun 2018 09:12:33 -0400

| | Foreign Language Screening Test

Name | Gulabsha 004
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly I’ll  apologise for the inconvenience faced by the customer . Secondly, I’ll assure the customer that he will get his order within 10 mins and will then find out the nearest pizza place from his Adress and will accordingly deliver his order with the help of management..
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Personal Background - (a) Good communication skill (b) ability to work under pressure (c) Decision making skill (d) leadership qualities (e) time management..      * Educational Background - passed class 12th from CBSE board , lansdowne..                          * Professional Background - Pursued graduation in Spanish from Doon University, Dehradoon..
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente significa resolver la preocupación del cliente, pero cuando se trata de un excelente servicio al cliente, significa asegurarse de la satisfacción del cliente y el cliente no debe enfrentar el mismo problema nuevamente.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Un candidato ideal para el trabajo de servicio al cliente debe tener una excelente comunicación y habilidades interpersonales. El candidato también debe tener cualidades como el manejo del estrés, la administración del tiempo. El candidato debe saber cómo trabajar bajo presión
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Entre las ciudades que he viajado Jaipur es mi favorito. Jaipur también es conocida como la ciudad rosa, es una de las ciudades más bellas y culturalmente ricas de la India. Jaipur es la capital de Rajasthan y es muy famosa por su hermosa arquitectura. Es famosa por sus hermosos fuertes y monumentos como Hawa Mahal, el Palacio de la Ciudad, Jal Mahal, el Palacio Rambagh, el Fuerte Nahargarh, el Fuerte Jaigarh y el Fuerte Amber. Jaipur es muy rico en su arte y cultura. Hindi, Rajasthani y Marwari son el idioma común de Jaipur, es la ciudad más bella entre las ciudades en las que he estado y es un lugar que uno debe visitar

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