Subject: Spanish Language Test - Gulabsha 004
From: Gulabsha 004 <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Jun 2018 08:59:46 -0400

| | Foreign Language Screening Test

Name | Gulabsha 004
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly I’ll  apologise for the inconvenience faced by the customer . Secondly, I’ll assure the customer that he will get his order within 10 mins and will then find out the nearest pizza place from his Adress and will accordingly deliver his order with the help of management..
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Personal Background - (a) Good communication skill (b) ability to work under pressure (c) Decision making skill (d) leadership qualities (e) time management..      * Educational Background - passed class 12th from CBSE board , lansdowne..                          * Professional Background - Pursued graduation in Spanish from Doon University, Dehradoon..
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service means resolving customer concern but when it comes to great customer service it means making sure about customer satisfaction and customer should not face same problem again..
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | An ideal candidate for customer service job must have an excellent communication and interpersonal skills. The candidate should also have qualities like stress management,time management. The candidate should know how to work under pressure
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Among the cities i have travelled Jaipur is my favourite. Jaipur is also known as the pink city, it is one of the most beautiful and culturally rich cities in India. Jaipur is capital of Rajasthan and Is very much famous for it’s beautiful architecture ..It is  famous for its beautiful forts and monuments such as Hawa Mahal, City Palace, Jal Mahal, Rambagh Palace, Nahargarh Fort, Jaigarh Fort and Amber Fort . Jaipur is very much rich in its art and culture. Hindi, Rajasthani and Marwari are the common language of Jaipur .. it is the most  beautiful city among the cities I have been and it is a place which one should must visit ..

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