Subject: Re: LSM Joining Case Test - Manish Kumar Bharti
From: Manish Kumar Bharti <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Jun 2018 05:18:48 -0400

| | LSM Joining Case Test

Name | Manish Kumar Bharti
E-mail | [email-masked]
Phone Number | (+91) 7827640981
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I select Blurb 2 because all information given to customer. customer having many ways to get ticket,such as customer can download e-ticket and also provided the tracking status.
In this Blurb 2, Explained to customer in such a very easy ways and step by step.At last asking to customer phone number and account if we have and update to inform to customer. so i think customer understand easily and responding on it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer services creates life time customer on your business. he can refer you business to family , friends and colleagues.
in such a ways we need to think beyond to selling our product or services.
1. Be friendly with the customer.
2. Say Thank to customer.
3. Show respect to customer.
4. Feedback to customer.
5. Deal with customer complain.
Good customer services is just good.
like not thinking too much beyond to customer deals. somehow not much happy to refer you business to other.
A slightly difference between a good customer services and great customer services.
As above mention.

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