Subject: Spanish Language Test - Ridhima Kapoor
From: Ridhima Kapoor <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 10 Jun 2018 01:41:39 -0400

| | Foreign Language Screening Test

Name | Ridhima Kapoor
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation I would firstly apologies for the mistake. And then I would assure him that his pizza will arrive ASAP.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Name- Ridhima Kapoor
Class 10(CBSE)- 8.8
Class 12(CBSE)- 84%
Graduation (BA Eng Hons.)- 51%
Strengths- I believe myself to be a keen learner and always ready to face the challenges
Weakness- I trust people easily which is bad for both professional as well as personal life.

I am still a fresher looking for a company where is can grow myself.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Hay muchos diferentes entre un bien servicio al cliente y un excelente servicio al cliente. Un bien servicio al cliente ayudará Sus clientes y ademas y resuelve las problemas. Perro un excelente servicio al cliente resolverá directamente sin llamar de cliente.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Yo pienso que estoy bien por esto porque puedo hablar en español y en inglés tambien. Y usted quiere Una persona que hablar bien en dos lenguas.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He ido a Kolkata Este Vacaciones. Es un cuidad muy muy bonito y limpio, perro en algunos lugares es muy sucio. En Kolkata hay Victoria memorial, esto es un monumento. Kolkata tiene muchos tipos de pescado. La comida es muy delisioso. Hay muchas restaurantes que muy servio muy carne, pollo y pescado delisioso. He visitado mercados y he comprado muchas ropas y sapatos.

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