Subject: Spanish Language Test - Martin Moreno
From: Martin Moreno <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Jun 2018 11:09:23 -0400

| | Foreign Language Screening Test

Name | Martin Moreno
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | (I would follow the company's policy) putting myself as responsible because of the mistake I would say: we've had an inconvenient, we had some technical issues but your pizza will get there in your place shortly. We ask you to have some patience, please. We are working hard to be on time with our deliveries. We wish you a nice day, sir so long.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm a 47:years old man who finish his school in 1992. In 1993, I paid my military service (which is mandatory in Colombia) at the Colombian police force. Then in 1995, I went to the Univrsity to study Biology but only studied 2 years. Later on in 1998, I studied English at Meyer Institute; since then i have been teaching English for individuals and in some language institutes.The most relevant work about English is Guiding some foreigners in Bogota city and an interpretation Spanish-English.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al Cliente satisface minimas necesidades del Cliente. Pero in excelente servicio al Cliente satisface todas sus necesidades del servicio que damos y por tal motivo es muy probable que no vuelva a llamarnos hasta despues de un burn tiempo.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

* Soy apacionado por trabajar en Call Centers.
* Me encanta trabajar usando  varios idiomas.
*El pago es bueno.
*Se siente satisfaction al resolver las inquietudes de los cluentes.
* Me gusta el ambiente que vice dentro del Call Center.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Bueno. Hasta ahora no he salido de Colombia pero he viajado a varias ciudades dentro de Colombia. Unaciudad que esta dentro de las mas grandes en Combia es Cali, Es bastante grande, tieno muchos Centros Comerciales, encuentras personas de tosos los colored, LA genre es muy amable y acogedora, las mujetes son bonitas. Tiene un sistema de transports bien desarrollado con buses articulado. Su comercio es muy complete donde se encuentra de todo. Tiene various atractivos turisticos y es una de las ciudades mad viaitadas end Colombia. Es la principas ciudad del occidente deColombia. Una cosa que me llamo mucho la atencion es que dentro de la misma ciudad se puede encontrar sitios con temperature alta y end otros sectores se encuentra lugares muy frescos (frios)

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