Subject: Re: LSM Joining Case Test - Ramesh Chandra
From: Ramesh Chandra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Jun 2018 06:20:15 -0400

| | LSM Joining Case Test

Name | Ramesh Chandra
E-mail | [email-masked]
Phone Number | (+91) 7836051357
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me, in Blurb 4 everything is taken and understood perfectly related to the customer's queries. As he will be traveling and staying in the hotel, our first priority is of to ask his hotel address as he want to deliver his at the same place. Also, they have shared a link by virtue of which he can change his current delivery hotel or office where he is staying, and also he can track the order by the following guidelines as per given in the Blurb 4.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1- Good customer service includes a satisfaction with the customer or the client. While great customer service comes where customer is pleased by our goods and services provided by us.

2- Good customer service takes place where customer comes related to his queries and we provide the solution of his question at that time, while great customer service is to ask itself to the customer if he or she having any question related to our services.

3- Good customer service includes to solve the customer's queries within the time frame, while great customer service comes when customer's queries are solved instantly.

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