Subject: Re: LSM Joining Case Test - Kishan Rathva
From: Kishan Rathva <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Jun 2018 04:29:13 -0400

| | LSM Joining Case Test

Name | Kishan Rathva
E-mail | [email-masked]
Phone Number | (91) 8369093872
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I think blurb 3 consists with short, sweet and satisfactory reply to the anxious customer.

Last sentence: No worries, we will be in touch with you as soon as possible.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: If we reply with the customer's query resolution what customer has asked. We are not making customer feel good.

Great customer service: We fully understand the customer's queries, empthise with the customer, providing proper solution of his/her query. While providing solution, we make the customer feel good. If in case customer face any queries and issues in future, we request him/her to contact us with so and so toll free number xxxx or write us with our email address xxx where our customer service executive would be happy to help him/her.

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