Subject: Re: LSM Joining Case Test - Vivek Gaurav Dubey
From: Vivek Gaurav Dubey <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Jun 2018 03:56:25 -0400

| | LSM Joining Case Test

Name | Vivek Gaurav Dubey
E-mail | [email-masked]
Phone Number | (+91) 9873454359
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per email received as the customer is requesting the icket to e delievered to the hotel he will e staying in. As the event is scheduled in a week, as a customer service representative we ensure that we hae the correct address of the hotel where the customer wants to receive te ticket. And also as the address is not a personal address of customer we are also advising the customer o ensure that he contacts the hotel management staff regarding the same so that when the ticket is delievered to hotel it does not return as undelievered.Also as a custome service representative we are advising the customer that he can update the address through website.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is being polite to customer service by the maintaining the tonal quality while speaking& resolving the queries  and a great customer service is resolving the queries of customer and also keeping in mind that as an employee our goal should be aligned with the goal of the company.

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