Subject: Re: Urgent!!!Feedback Bombshell
From: Pritish Nandi <[email-masked]>
To: bombshell <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 9 Jun 2018 06:16:43 +0530 (IST)

Chat ID: P9GU8IB7Y3 - Good job Sharon! The customer reached out to us to let us know how satisfied she was with our services. 

Chat ID: PAJ0PPS3IX - On the stats field they can put their height and weight. 

Ticket #23168 - Someone should have reached out to this customer to see if she needed any help. I do see an order under her email address. 

Ticket #22722 - Sharon - You should have confirmed his phone number as well. It is important that they provide the correct phone number for international orders. 

Ticket #23166 - Charles - Just to clarify she was referring to the yoga shoes the model was wearing. We can tell them that we do not have them available yet but will send in notification when they come available for sale. 

Ticket #22980 - Please let her know that she will also have to pay much less customs duty as we have listed her package as $5 each item as an exception due to the inconvenience she had to go through. 

Chat ID: PAR0Q01DF0 - We do not ship to APO. 

Chat ID: P9NZJXP9YU - You can see that she was using Internet Explorer. Switching to any other browser should have resolved the issue. 

From: "Pritish Nandi" <[email-masked]> 
To: "bombshell" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Saturday, June 9, 2018 12:50:43 AM 
Subject: Urgent!!!Feedback Bombshell 

Hi Team, 

Few feedback and procedures shared with Chris today. 

1. If there is a chargeback on Global E then we would not get involved in it as it has nothing to do with us. Also we would not send any emails to the customers. If Global E need information then we would simply provide them the information and close the ticket. 

2. When Filling a Missing Parcel Trace with USPS we would provide our details and ask USPS to update us and not the customer. If we do not hear back from USPS within 3 days then we would consider the package as lost and would send a replacement or guide the customer to file a claim with PayPal if they have paid via PayPal. 

3 All our leggings are for Heavy Workout so please inform customers accordingly. 

Regards, 
Pritish Nandi