Subject: Italian Language Test - Eva Vittoria
From: Eva Vittoria <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 08:21:29 -0400

| | Foreign Language Screening Test

Name | Eva Vittoria
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would say to him that I am very sorry and I will try to adjust the problem by entering the exact adress and resend another pizza and i will also inform the manager or the supervisor about the issue.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am 34 year old born in Italy currently living in Italy since one year i previously was living in Uk for 9 years i am a pure vegetarian Hindu and i love nature, simple living, animals, spirituality, art, music.I have gone up to high secondary school college I have no graduations or higher university degree but I have a very good general education also that life itself as given to me. I gained a Spa and Ayurveda diploma in India and i worked in the holistic fields also as a receptionist in a wellbeing Yogame center  then I have done different types of works in my life such as elderly care assinstant in a nursing home,secretarial work and company administration work.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good is wen someone is doing nicely the duties but maybe couod give more to costumers great means giving great attention and the best service to the costumers.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sono molto brava nel servizio ai clienti o esperienza lavorativa sono calma e paziente tratto benissimo i clienti e do sempre il meglio di me stessa su lavoro.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Haridwar one of the beautiful mystic place of India is a beautiful place exciting and full of colours and temples and Yoga centers and as to offer many things also there Ganga Ma beautiful sacred waters and if you bathe in as I did it is very good for purification and for healing your soul the body and all your life.

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