Subject: Fwd: Spanish Language Test - UDIT khanna
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Date: Fri, 8 Jun 2018 17:51:03 +0530 (IST)

Regards, 
Ashish Dabral 

From: "UDIT khanna" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Neerja Singh" <[email-masked]> 
Sent: Friday, June 8, 2018 5:45:31 PM 
Subject: Spanish Language Test - UDIT khanna 

		Foreign Language Screening Test 	Name 	UDIT khanna 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly,I would say sorry to customer and to ask right address from customer then his order will be delivered between 30 minutes after that i will remember from next time i will not be mistake to write address but i trust myself that i will not be again in this situation. If i fault myself that i will improve my best. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am udit khanna. I live in chandni chowk with my family. I am 24 year of age. I have done my graduation from delhi university. I learned spanish from school of spanish which is jtb nagar. I have four members in my family including me and one younger brother also. My brother is doing graduation from delhi university. My father is a bussiness man. My mother is house wife. Besides, I like listening music, To watch T V, To fly the kite and to cheat internet, Facebook, whatsap etc. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	En primer lugar, bueno el servicio de cliente es qur el centro de llamada agente solo usar la habilidades de problemas es buen el servicio de cliente mientras que excilente el servicio de cliente es que el centro de llamada agente solo trabajar con el corazon y segun sus nececidas y requisito en terminos economicos. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1. escucha atentamente de los clientes. 
2. buenas habilidades de comunicacion con los clientes. 
3. buenas habilidades de resovera problema. 
4. no hacen promeseos con los clientes. 
5. hablan con la confedencia a las clientes. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	yo voy a hablar sobre la ciudad de delhi. Delhi es la capital del india. Delhi tiene muchos monumentos como red fort, jama madjid, kutumb minar, india gate etc. Delhi se divide en dos partes la nueva delhi y la viaja delhi. La nueva delhi es la refleccion del india moderna con tener edificios vip. La viaja delhi es la tradacion y monumentos historicos. Se comparte en dos estados unidos utter pardesh and hariyana. Hay se ha construido muchas escuelas, las colegios y hoteles tambien. Delhi tiene muchos lugares para viajar como red fort, india gate, lotus tample etc. hay muchos facilidades de transporte y las segoridades. Delhi tiene muchos traficos y la polucion tambien pero muy bien lugar para compras y viajar tambien.