Subject: Italian Language Test - Mayank Arora
From: Mayank Arora <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 08:04:57 -0400

| | Foreign Language Screening Test

Name | Mayank Arora
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | There is a technical error happened in our server, We will be delivered your pizza shortly.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Mayank Arora. I live at Neb Sarai. I am 32 years old. We are five members in my house. I have two brothers. My elder brother is working with TCS. My younger brother has a Pharmacy shop. My father is on pension. My mother is a house wife. I have done C3 in Italian from culural institute with 60 percentage. I worked with Tcs with four years. Currently I work with Echosoft as an executive in Italian language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Buon servizio vuol dire che il cliente e' soddisfato con il suo servizio.

Il piu' buono servizio vuol  dire che ha creato un buon rapporto con il cliente e il cliente non si prende alrto servizio.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1) Lavoro con Echosoft e dobbiamo dare il supporto online agli clienti italiani.
2) Ricevo 10 o 15 chiamate al giorno.
3) Risolviamo i problemi di computer degli clienti italiani al telefono.
4) Noi Risolviamo i problemi di computer e i dispositvi conesssi con il computer per esempio stampante , scanner eccetera.
4) Alle fine dico questa cosa che e' lo stesso lavoro solo il processo di e- commercio.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

La citta' di delhi e' la capitale dell' India. Ci sono tanti posti per viaggiare. Ci sono molti monument a Nuova Delhi per esempio Qutub Minar, Jama Mashid, Lal Quila, India gate e Lotus temple eccetera. E' il posto storico. Delhi e' piu' famoso pe il cibo, vestiti eccetera. Uno si puo' visitare Purani Delhi per mangiare buon cibo di Delhi.
si puo' anche comprare i vestiti belli in meno prezzo. Ogni anno ci sono molti turisti vengono a nuova delhi per visitare. Alle fine diciamo che la citta' e' bellissima come la capitale dell' India.

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