Subject: Re: LSM Joining Case Test - Vidit Khanna
From: Vidit Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 07:26:35 -0400

| | LSM Joining Case Test

Name | Vidit Khanna
E-mail | [email-masked]
Phone Number | (91) 9205779737
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb is satisfactory as it states all the required details which the customer needs. Also we can ask him to deliver the tickets to the hotel address if he not available on the given delivery address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is simply giving support to the customer as per his/her query and providing an appropriate solution but Great customer service is that where you provide the solution to the customer as per the query with minimum time taken and at the same time will diagnose the cause of the issue so that the customer will not face that issue in near future. In Simple words great customer service is going beyond the limits  to get the customer satisfaction for the product or sévices he/she is paying for.

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