Subject: German Language Test - Fariha Daneshyar
From: Fariha Daneshyar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 06:54:03 -0400

| | Foreign Language Screening Test

Name | Fariha Daneshyar
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In today's time, the importance of keeping the customer engaged and happy cannot be exaggerated.Building a relationship with the customer matters more than simply equipping him with products and services.After having established this, in my opinion, this situation requires a prompt response,

The first thing that that the concerned executive must do is to apologize and accept his mistake.Next, he can offer to bring in a fresh pizza in as short a time frame as possible. Another great idea is to give him some freebies he would certainly like, such as garlic bread or a bottle of cold drink. In the event that the customer is not satisfied, he should be fully refunded.After all, managing your reputation as a company, is of crucial importance.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | A hardworking and sincere person, my story started when I made it to Miranda House, under Delhi University.Here my teachers made me realize that I can indeed write well.After this wholehearted encouragement,I headed to the corporate world.With writing being my forte,I worked as copy-editor and content writer in several firms, such as Times House, SEED and Evelyn.My job required me to write,edit and proofread,without making grammatical errors and ensuring the content is appealing and up-to-date with the demands of the digital world.Since I have loved playing with words, I decided to learn a new language.So, for the next three years, I studied German at Max Mueller Bhavan. I hope you and I can work together and face the challenges the the future will reveal.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Meiner Meinung nach ist das, Kunden mussen Chancen haben, selbst ihre Probleme zu erklaren.Die brauchen Zeit zum Sprechen und ihren Perspectiven in eigenen Worter prasentieren. Ich bin uberzeugt, dass alle Leuten soll respektieren sein. Man muss immer hoflich sein and auf keinen Falls soll er zeigen, dass er nicht interessiert ist, in was den Kunden sagen mochten.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich habe selbst gesehen, dass meisten Angestellte engagieren nicnt mit Kunden, wie Sie sollen.Ich glaube, ich kann das verbessern. Viele Freunde von mir haben gesagt, dass ich bin sehr geduldig and kann schnell mit Probleme umgehen. Also, ich habe emotionell Intelligenz  und kann analytisches denken. Ich bin ruhig, und haben die Fahigkeit, Probleme zu losen.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Als ich ein Kind war, habe ich gewunscht, die Welt zu explorieren. Ich liebe am Strande liegen und schwimmen in dem See/Meer. Letzte Jahre habe ich endlich die Gelegenheit, nach Goa zu fahren.Fur mich was es, eine tolle Vacation, weil ich bin mit meine engen Freundinnen gegangen. Die Klima, die Lokale und die Atmosphere alle finde ich fantastisch. Wir haben eine Staatrundfahrt gemacht und die Flohmarkete gesehen. Also, wir haben vielen Neues Cafes besucht and spass gemacht, Goan gerichte zu probieren.  Die Leute da war sehr freundlich und haben uns bunte traditionelle Kleidung gegeben. Am Schluss muss ich sagen, dass Goa eine ideale Ort ist, wenn Sie sich erholen wollen.

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