Subject: Re: LSM Joining Case Test - Vinay Upreti
From: Vinay Upreti <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 04:31:03 -0400

| | LSM Joining Case Test

Name | Vinay Upreti
E-mail | [email-masked]
Phone Number | (+91) 9350007776
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In my point of view Blurb 3 should be the appropriate response to the customer.We are sympathizing the customer for the issue, we are making him aware of the time frame "that will be in priority basis" and just making him not to worry as the proper action are being taken for the same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

First talking about good customer service, good customer service is like providing services to a particular customer about what he is asking for.
Great customer service refers to a service in which a service provider go beyond the expectations of the customer and help him/her out by taking initiative for telling helpful things proactively, keeping the policy of the company in mind.

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