Subject: Re: LSM Joining Case Test - shikha Mittal
From: shikha Mittal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 04:17:04 -0400

| | LSM Joining Case Test

Name | shikha  Mittal
E-mail | [email-masked]
Phone Number | (91) 9899369092
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I think in Blurb 1 customer representative did a good job in handling the customer problem also, provided instant solution to the buyer with politeness. Moreover, Took all the details like address where buyer wants the ticket to deliver and ensures buyer they are here to track the courier. It is very important in customer service to resolve the problem and provide satisfaction to the customer.

In this blurb i would like to take  the phone number details and departure details of the buyer for future reference.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me difference between good and great service is to satisfy the customer by resolving their issue. There are some steps are as follows for great customer service.
1.Greet your customer.
2.Listen to them properly and patiently.

3.Than make sure you have good knowledge of the process ,try to resolve their issue and make them feel you are helping them out.
4. Don't sound rude and aggressive towards your customer instead of that be polite.
5. Lastly, satisfy your customer need by providing them cogent solutions.

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