Subject: Re: LSM Joining Case Test - Tania Malhotra
From: Tania Malhotra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 04:06:02 -0400

| | LSM Joining Case Test

Name | Tania Malhotra
E-mail | [email-masked]
Phone Number | (91) 8010099617
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The selected blurb is a suitable answer as per my opinion.
It is polite and crisp.
The others answers are too direct.
Blurb 1 will make the customer feel valued.
I believe that, if a customer has raised his/her query that person  wants the executive to empathies with him and provide to provide a quick response.
Which i believe that blurb 1 completely fulfills.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service values the customer, Empathises with him/her and resolves the customer's query.
Customer should get a 'wow' experience.
An executive should be prompt, polite and patient while answering the customer.
It should be a one contact resolution.

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