Subject: Re: LSM Joining Case Test - Ankur Talwar
From: Ankur Talwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Jun 2018 02:38:49 -0400

| | LSM Joining Case Test

Name | Ankur Talwar
E-mail | [email-masked]
Phone Number | (91) 9910915364
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 2 because it has all the necessary information which was asked by the customer. Per customer query it is very much clear that 1) he is seeking for his tickets for any show 2) He is in urgency of the tickets 3) he wants tickets to be delivered at his hotel. Blurb 2 has all relevant details which will make customer happy and delighted. As a customer care executive our work is to provide some alternate solution to the customer as well, their an alternate solution is given i.e., customer cay download e-tickets at any point of time. Further,  each and every step to verify customer's information is mentioned in steps. An effective reply should start from the summary, blurb 2 starts with the summary that "What customer issue is". Last but not the least customer will be quite happy when he/she will receive this reply form our end.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We guys work in an industry where customer is treated as God. We are the face of our company. Prior to do anything customer needs to face their front line executive which could be front office or back office people. Good and great customer service is almost same however when we talk about customer service industry then we need to give great customer service to our customers. In this cut throat competition everyone is giving good customer service but "great customer" service distinguish us from others. According to me good customer service means solving all queries of the customer and treat them as an asset of the business. We are here just because of the customers. However, great customer service means, understanding of  their queries and provide them best resolution along with the alternate option available. Most of the time few queries or complaints are scenario based and we dont have any practical resolution of that. In this case, put yourself in customer's situation and reply accordingly.

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