Subject: Fwd: Italian Language Test - Sudarshan Shashwat
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 7 Jun 2018 15:16:47 +0530 (IST)

FYI 

Regards, 
Ashish Dabral 

From: "Sudarshan Shashwat" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Neerja Singh" <[email-masked]> 
Sent: Thursday, June 7, 2018 2:38:23 PM 
Subject: Italian Language Test - Sudarshan Shashwat 

		Foreign Language Screening Test 	Name 	Sudarshan Shashwat 
Whats your first language 	Italian 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this circumstances, I will tell him/her to wait for a short span of time. You will get your pizza soon. Delivery Boy could not reach at right address so he is taking time. I have just guided him the location. Sorry for this situation. Lastly, I will tell you will get it as soon as possible. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Sudarshan Shashwat. I come from New Delhi but nowadays I live in Pune because I work as an Online Business Analyst. I did my schooling from CBSE New Delhi then Graduation from University of Delhi. Lastly, I studied Italian language and Literature from Jamia Millia Islamia and Italian Embassy Cultural Center. There are four members in my single family such as my mother, father, brother and me. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	I individually think that difference between good and great customer service :- good customer who they take the things and pay time to time for their products. And great customer who they verify all the things before purchasing the products. They want to deeply about the products. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	I think that I have a strong communication skill so It makes me a right candidate for this job. I can talk talk to customer continuously for a long time for their solution. I am a talkative person. I am completely passionate for voice process Job. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	A few years ago, I went to Rishikesh. First of all, I booked a room in a hotel for a week then we hired a taxi to visit there. I saw so many tamples, a holy river Ganga, I had lunch in restaurant there the food was delicious. There were so many foreigners I also talked some of them during Ganga Arti.