Subject: Re: LSM Joining Case Test - kumar saurabh
From: kumar saurabh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 7 Jun 2018 04:10:34 -0400

| | LSM Joining Case Test

Name | kumar saurabh
E-mail | [email-masked]
Phone Number | (91) 78384585869
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

the blurb 2 is the most appropriate response to the customer.The reasons are following
1.because the customer is rest assured that the ticket will be delivered to him in the week leading up to the event or the week in which the event will took place.
2.He need not worry about his travel dates as he will be able to download and print the tickets whenever he wants after the tickets have been issued.
3.Also if he has not purchased the instant download e-tickets ,he can very easily amend the delivery address  so that the tickets reach reach him at right time and at the right place.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

customer service are meant to serve customer whether it is a good or great service ,depends on the following things-
1.a good service is one where the customer is told that the problem will be resolved without informing him about the time but a great service is assuring the customer that the problem will be resolved within a stipulated period of time thus relaxing the customer.

2.a great customer service also provides an incentive for the customer to be with the company and continue using the products and services which a good customer service fails to do so.

3.a great customer service also makes a very positive impact about the company which can lead the customer to tell about the company to his fellow members thus helping the company expand and grow.

4.a great customer service is one of the ways to attract new potential customers ,whereas  a good customer service is not enough for that.

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