Subject: Re: LSM Joining Case Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 7 Jun 2018 03:40:24 -0400

| | LSM Joining Case Test

Name | Vikas  Kumar
E-mail | [email-masked]
Phone Number | (91) 9716302774
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In blurb no. 4 agent has given full answer of customer mail .In begging agent has given assurance that your order will reached to you on time and agent has provide full details like if customer want to track his order or customer want to change his delivery address then he can  .if custom traveling and he want to want to take his order on hotel address the he can also get .agent has provided proper details how can he do.

This thing has made best customer service if agent providing proper details to the custom

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good :means that if someone wearing a new shoes and his friends and class mates giving a normal compliment that is good  and nice etc.
That is good.

great :if someone wearing a new shoes and his/her friends giving a compliment like nice shoes where you have purchased i also want to purchased this kind of shoes

great can better then good but good can not be better then great

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